Info

Build Time and Shipping
JTP Wheels works in a custom-built-to-order platform. Therefore, builds typically take anywhere from 4-12 weeks; but cannot be guaranteed. Timeframe given varies per build depending on the manufacturing process of each set of wheel and/or parts. Estimated time frames provided are approximations and serve as guidelines. Unforeseen factors can impact the actual timelines for building and shipping. With that being said, please be reminded that once a deposit is placed, there are no returns or cancellations allowed under any circumstances.

Once your wheels are completed, you will be provided with pictures and tracking information.

Our number one goal is to provide you with he highest quality product in a timely matter.

 

Deposits
A deposit serves as a binding contract to initiate an order. Initiating an order with a deposit means we will begin the process of building your customized product as per your specifications. Because of our made to order nature, deposits are strictly non-refundable for all items; no exceptions.

 

Refinishing Services
We will always strive to do the best we can on any refinishing jobs and as close to perfection as we can get. However, nothing will be perfect or brand new.
As a customer, you must agree to not have expectations for a “brand new” or “perfect” outcome once your wheels have been refinished. One must expect minor imperfections depending on the quality that the wheels were received in and other important factors that might play a roll.
If you send us your wheels for refinishing, you are binding a contract and agree to set your expectations accordingly. No used wheel will ever be “brand new”.

 

Wheel Fitment / Tire Mounting
Wheels are made 100% according to YOUR requested specifications. We are not responsible to figure out the specs for your vehicle since many different factors play a roll on fitment. It is your responsibility to provide us with the correct specs. Fitment is NOT guarenteed and we are NOT responsible for any fitment issues you may have once you have received your items. 

Please inspect the product in terms of size, finishing and quality as soon as you receive your order. We are NOT responsible for any damages done while and after mounting of ANY wheels and/or parts including during test fitting. This includes mounting of any wheel and/or part on stretched tires as it does not give full support and any scratches or dents on the inner and/or outer wheel. We do not recommend improper tire fitment and tire size as it can cause serious damage. With that being said, we are not responsible for any improper installation and mounting.

We highly recommend using a professional with the proper machinery and expertise to install your wheels. Lack of knowledge, tools and machinery may cause damage to the wheels in which we are not responsible for.

 

Returns/ Exchange
We are structured on a custom-built-to-order platform. Your custom product is 1of1 in our property. These custom products are made based on your exact specifications, therefore, absolutely no cancellations, returns and/or exchanges. There are sold on an “AS IS” basis. This includes alterations once tires have been mounted. This pertains but not limited to custom built wheels, center caps, lips and barrels and refinishing services.

If you have received items that include wrong size, width, offset, bolt pattern, and/or finish, in which you did not order, we will replace the wheel(s) and cover shipping.

If you have received items that include wrong size, width, offset, bolt pattern, and/or finish, in which you DID originally order, exchanges, returns or cancellations will NOT be accepted.

 

Warranty
JDM
All JDM wheels have faces that are in USED condition. These Japanese wheels may or may not be over 10+ years old, Therefore, scratches, peeling, pitting or any other damage is normal. Refinishing services are available. Like-New condition faces should not be expected if not refinished. Although, no guarantees can be given.

JTP Wheels offers one year warranty from the date purchased on non-human damage.

This warranty shall not apply to and/or be voided if:
- You are not the original owner purchasing directly through JTP Wheels
- wheels show any defect or damage that has been caused by neglet, misuse or accident. This includes any minimal or bigger damage caused by road hazard impacts, racing, or any off-roading use.
- Wheels that have been altered repaired or modified by anyone who is not JTP Wheels.
- wheels were installed incorrectly using incorrect machinery,
- wheels installed with stretched tires and use of incorrect sizing.
- Wheels have been disassembled and/or reassembled by anyone who is not JTP Wheels.
- Wheels showing cosmetic flaws due to weather exposure and/or by using chemicals and any cleaning agents.

JTP Forged
Our Forged wheels are made from 6061-T6 aluminum and built brand new to order.

JTP Forged offers a one year warranty on non-human structural damage and one year warranty on non-human finishing damage.

Chrome is not included under warranty due to the nature of the chroming finishing process. There is no guarantee that it will not be oxidized by any means.

This warranty shall not apply to and/or be voided if:
- You are not the original owner purchasing directly through JTP Wheels
- wheels show any defect or damage that has been caused by neglet, misuse or accident. This includes any minimal or bigger damage caused by road hazard impacts, racing, or any off-roading use.
- Wheels that have been altered repaired or modified by anyone who is not JTP Wheels.
- wheels were installed incorrectly using incorrect machinery,
- wheels installed with stretched tires and use of incorrect sizing.
- Wheel have been disassembled and/or reassembled by anyone who is not JTP Wheels.
- Wheels showing cosmetic flaws due to weather exposure and/or by using chemicals and any cleaning agents.

- All orders must be inspected once received. If any damage has occurred during shipment, one must contact the shipping company directly. Shipping damage claims must be filed and led with the delivery carrier.

- If you have filed a warranty claim and the wheels were sent to us for inspection, and the items show ineligible for coverage, the items will be sent back to you at the purchasers expense.

Please send any warranty inquires to jtpwheels@gmail.com. Please note you MUST get authorization from us before shipping your wheels as photos and additional details are required.

 

Policies
- Upon competition of the product, you have 30 days to make the remaining payments that are due. After 30 days, there will be a storage fee of $50.00 a week starting from the date that the product was completed on. After 60 days, if balance is still not paid in full, it will result in forfeiting the deposit and the product.
- You have 7 days to contact us after receiving your product if there has been any damage or if there are any other issues.
- JTP Wheels reserves all the right to refuse any and all items.